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Return Policy

Return Policy Information

New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below. Brothertech® reserves the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service @ 1800 935 0764. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
We guarantee your satisfaction on every product we sell with a full refund — and you won’t even need a receipt.* We want you to be satisfied with your Brothertech purchase. However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.
If you need to return an item, simply bring it back to any Brothertech store for a full refund or exchange. *If you are a Brothertech Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.


General Return Policy

Desktop / notebook computers, tablets, processors, motherboards, digital cameras, camcorders and projectors, 3D printers, 3D scanners, and CD/DVD duplicators may be returned within 15 days of purchase. All other products may be returned within 30 days of purchase. Merchandise must be in new condition, with original carton / UPC, and all packaging / accessories / materials. If you need to return software, a game or a movie, remember that you may not retain any copies — it’s not legal, and it’s not nice

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Digital Downloads Return Policy

All Digital Download sales are final and are not eligible for return or refund under the Brothertech Return Policy.

Using the software may require the use of a computer or other device that must meet minimum system requirements. It is recommended that you familiarize yourself with the system requirements before making your purchase. Software system requirements are typically found on the Product information specification page.


Exchanges

If you have received a damaged or defective item, we will send you a replacement of the same or similar product.
If you have received a product and you would like to exchange it for something else, our Customer Representative will be glad to assist you.
Your replacement for exchanges will be initiated once we confirm receipt of the returned item.


Refunds

Your refund will be initiated once we receive your return.
Original shipping and handling charges may not be refunded.
We can only issue refunds back to the original form of payment. When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.
If you’re returning parts of an promotional offer or bundle, we will subtract the full price of the item(s) being returned from the total price paid and, if you paid more than such a resulting amount, Brothertech will refund the over-payment to you.
If you financed your purchase, refunds will not include any interest due on the loan or any of the non-refundable amounts described above, and you will remain responsible for the performance of your financing agreement.
Please reach us through email at support@brothertech.us or call us on 1 800 935 07 64